Privacy policy

Privacy Policy — MiamiKiteboarding (MKB)

Last updated: 01/22/2025
This Privacy Policy explains how MiamiKiteboarding (“MKB”, “we”, “us”, “our”)
collects, uses, discloses, and protects your personal information when you visit
miamikiteboarding.com, make a purchase, book lessons or rentals, or otherwise
interact with us online or offline (the “Services”).
By using the Services, you agree to this Policy. If you do not agree, please do not
use the Services.

1) What We Collect
We collect information in three ways: you provide it, we collect it automatically,
and we get some from third parties.

A. Information you provide
● Contact details: name, email, phone, billing/shipping address.
● Order & booking data: items purchased, lesson/rental/tour bookings, dates, participants, waivers, preferences.
● Account data: username, password (hashed), profile details.
● Payment details: processed by our payment providers (e.g., Shopify Payments). We do not store full card numbers.
● Support & communications: messages, reviews, feedback, incident reports.

B. Information collected automatically (Cookies/tech)
● Device/browser type, IP address, pages viewed, actions on site, referring/ exit pages, approximate location, session data.
● We (and our partners) use cookies, pixels, and similar tools for core functionality, analytics, and personalized ads. See “Cookies & Ads” below.

C. Information from third parties
● E-commerce & ops partners (e.g., Shopify) for checkout, fraud prevention, and store operations.
● Payment processors for payment confirmation and anti-fraud.
● Marketing/ads platforms for campaign performance and audience insights.
● Logistics & booking tools to arrange shipping or schedule lessons/ rentals.

2) How We Use Information
We use personal information to:
● Provide and improve the Services (process orders, schedule lessons/ rentals, manage accounts, ship items, provide support).
● Safety & operations (verify identity, comply with park/beach rules, risk management and incident response).
● Communicate (order/booking updates, service notices, policy changes).

● Marketing (with your consent or as permitted by law): send offers, newsletters, and show ads on our site and others.
● Security & fraud prevention (detect, investigate, and prevent fraudulent or illegal activity).
● Legal compliance (tax, accounting, requests from authorities) and to enforce our Terms.

3) Cookies & Ads
We use cookies and similar technologies for core site features, analytics, and
advertising personalization.
● Learn about Shopify cookies here: https://www.shopify.com/legal/cookies
● You can control cookies in your browser settings and (if enabled) via our cookie preferences banner/tool.
● Blocking cookies may impact site functionality and booking checkout.
● For ads, you can also use device settings and platform tools (e.g., Google Ad Settings, Facebook Ad Preferences).

4) When We Share Information
We share information with:
● Vendors/service providers (e.g., Shopify, payment processors, hosting, analytics, customer support, booking tools, shipping) under contracts that limit their use to providing services to us.
● Marketing/advertising partners to measure campaigns and show relevant ads (subject to your choices).
● Affiliates as needed for business operations.
● Legal & safety: to comply with law, enforce our terms, or protect rights, safety, and property.
● Business transfers: as part of a merger, acquisition, financing, or sale of assets. We do not sell personal information for money. Some states define “share”/“sell”to include targeted advertising—see “Your Privacy Rights” for opt-out choices.

5) User-Generated Content & Media
If you post reviews, photos, videos, or comments, that content may be public. Avoid sharing sensitive data in public posts. We may capture photos/video at activities for safety/operations and promotion. If you do not wish to appear in marketing media, notify staff at check-in and email info@miamikiteboarding.com.

6) Children’s Privacy
Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us to delete it.

7) Security
We use reasonable administrative, technical, and physical safeguards. No system
is 100% secure. Please use strong, unique passwords and protect your account credentials. Contact us immediately if you suspect unauthorized activity.

8) Data Retention
We retain information as long as necessary to provide the Services, meet legal/ tax/accounting obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirements.

9) Your Privacy Rights & Choices
Depending on your location, you may have rights to:
● Access/Know the categories and specific pieces of personal information we hold about you.
● Delete personal information, subject to legal exceptions.
● Correct inaccurate personal information.
● Portability of certain information.
● Opt-out of targeted advertising (and, where applicable, “sale” or “sharing” as defined by law).
● Limit use of sensitive data (where applicable).
● Withdraw consent where our processing is based on consent.
How to exercise: email info@miamikiteboarding.com or call 305-345-9974.
We may need to verify your identity. You may authorize an agent where permitted
by law. We will respond within the time required by applicable law.

Marketing communications: You can opt out of promotional emails at any time
via the unsubscribe link. We may still send transactional messages (orders,
bookings, safety notices).
Targeted ads: Use our cookie banner/preferences (if available) and your browser/
ad platform settings. You can also request an opt-out by contacting us.

10) International Users
We may transfer and store personal information in the United States and other
countries that may have different data protection laws. Where required, we use
appropriate safeguards (e.g., Standard Contractual Clauses) for international
transfers.

11) Third-Party Links
Our site may link to third-party websites or services we do not control. Their privacy practices govern those sites. Review their policies before providing information.

12) Changes to This Policy
We may update this Policy from time to time. We will post the new version with an
updated “Last updated” date. Material changes may be highlighted where required
by law.

13) Contact Us
MiamiKiteboarding (MKB)
6767 Crandon Boulevard, Key Biscayne, FL 33149, USA
Phone: 305-345-9974
Email: info@miamikiteboarding.com